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ePRO Systems Quality Indicators
To ensure that sponsors are highly satisfied, assisTek senior management has carefully cultivated a culture and set of values within assisTek staff to deliver high quality products and positive relationships. We believe we consistently out perform other vendors.
assisTek's commitment starts with a highly selective hiring process and extends through all interactions both within the company and with external parties. Sponsors reap wide ranging benefits from this culture and commitment.
assisTek’s track record of superior ePRO systems quality indicators include:
* An issue has never been found in a User Acceptance Test
* A first patient or data delivery date has never been missed
* Data has never been lost (quadruple backups)
* 97% of site staff rate the assisTek support team as Excellent or Very Good (see Site Satisfaction link)
* The lowest support call volume in the industry (less than 2 call per site per year in global trials)
* Consistently high performance ratings from sponsor audit teams
Clinical trial sponsor teams and sites consistently share positive feedback. This is just one of many:
"We have continued to be astounded by the exceptional service provided by .assisTek. We are recommending .assisTek to everyone we know!”
- Clinical Research Manager, Major Pharmaceutical Company
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